SEEKING ALL IT PROFESSIONALS.....................

At The Carphone Warehouse Networks, we don't like settling for second best. This wholly-owned division of The Carphone Warehouse Group plc is one of the UK's largest telecoms network operators, and a Next Generation Network leader. With a pedigree of outstanding achievements we are always on the lookout for the next big thing.

We have a large number of technical opportunities available at The Carphone Warehouse Networks so don't miss out visit a campaign site today!
www.betherefirst.co.uk

CALLING ALL DEVELOPERS........

We are currently recruiting Software Developer at various levels to provide an extensive and in depth contribution to the development and maintenance of the in-house systems required to allow Carphone Warehouse Networks to manage their customer base, products and networks.

Visit www.betherefirst.co.uk to apply

Located in Irlam, Manchester
The Carphone Warehouse Networks

Broadband Repair Agent - CPW Networks, Irlam

Role Responsibilities:

Network technical support on LLU Data products
Interfacing with BT Systems
Liaising with BT to organise engineers to repair faults
Handling update calls from internal resellers
Working to departmental SLA’s
Working with the other SMC Helpdesks where required
Product testing of new equipment to market where required
May be required to create training material for internal and external clients

Overall Purpose of Role:

The Broadband Repair Agent is responsible for diagnosing and resolving network based faults on the CPW Networks 21st Century Network. This is via telephone and helpdesk ticket submissions and Live Chat contact from Resellers. Agents will support resellers on a wide range of network related faults and will offer advice where required.

On a day-to-day basis you will deal with faults such as:

* Network related Broadband fault issues:
Customer unable to connect or utilise the broadband service to capacity, resolving no sync issues and ancillary issues preventing successful connection.

* Core Platform issues:
Including webmail, general email and authentication servers

* Fault Diagnosis Assistance:
Offering advice on necessary investigatory steps required to resolve issues to our reseller base allowing them to resolve issue for their customers in a more timely manner.

Know How:

Work well within a team
Ability to work unsupervised
Willing to learn with an interest in the communications industry
Problem solving skills
Working knowledge of Windows ME, Win2K, XP is essential
Understanding of MAC OS is desirable
Knowledge of ADSL and Network setups
Excellent general IT skills
Experience in 2nd line support or above within a telecoms or technical environment would be an advantage
Understanding of a wide range of ADSL hardware is also desirable

Communication (regular contacts/networking within role):

Internal
LLU Voice – Agents will liaise with LLU Voice agents to ensure that a customer’s line is free of voice faults before diagnosing faults
LLU Provisioning – Agents will liaise with the LLU Provisioning team to highlight and rectify order issues and some Data faults including BRAS updates
SLF – Agents will liaise with Single Line Faults to confirm encapsulation and to raise Chipset and card replacement requests. They will also contact them in some instances for profile changes although under normal circumstances these will be performed by the agents themselves.
NOC – Agents will liaise with our Network Operations Centre for CPW Store Wireless issues.

External
BT Openreach – Agents will raise fault logs to BTOR where the issue relates to the BT Maintained portion of the circuit. They will perform Co-Op’s with on site engineers as well as arranging for SFI or REIN investigation
Resellers – Agents will deal with a number of resellers dealing with complaints, escalations and general trouble tickets.

Direction of Work:

Workload is generated internally from fault reports via a bespoke ticketing system and email as well as from internal SMC and CPWN departments. Externally, workload generates from a Reseller telephony line, BT OR and any escalated complaints that may arise.

Challenges:

Working in a busy environment
Working to tight SLA’s
Supporting a wide range of Network level technical issues
Building close working relationship within an established team
Building a close working relationship with BT and internal departments

General:

Current shift patterns centre around a 14 week schedule and consist of 2 shift patterns. Early shifts 8am until 4pm Monday to Sunday and Late Shifts 1pm until 9pm Monday to Friday and 12pm until 8pm Saturday and Sunday.
Currently all holiday entitlement is worked into the rota to give periods of 7, 9 or 10 days off each 4th week as below although shift swaps are permissible where sufficient cover can be arranged by the agent.
Shift rota is subject to change following consultation periods
Basic 40 hours per week plus additional hours to meet business needs as required.

Storage Administrator (NetApp) - CPWN, IRLAM

Purpose of Role This role is to support, monitor, expand, maintain and recommend improvements to SAN equipment / environments and the associated infrastructure. The job holder will have demonstrable strong knowledge of NetApp (inc NAS) technology along with excellent storage implementation experience, including SAN Fabric design/implementation.

Role Responsibilities

Manage the day to day operational capacity of storage environments.
Ensure storage devices are operating within agreed performance criteria.
Technically manage the design and implementation of storage solutions.
Provide capacity planning reports.
Produce / update storage documentation.
Investigate and recommend new technologies.
Conduct critical testing to identify and eliminate potential problems.
Ensure high availability of all storage devices.
Identify technical issues that impact on the products effectiveness and either remedying where immediately possible, or escalating when necessary.
Design technical solutions.

Know How

The ideal candidate will have proven experience gained within mission critical environments using NetApp technologies along with Brocade fabric switch exposure. The candidate must either have or be working towards NetApp Certification (or similar) and be able to communicate at all levels.

Essentially the job holder will have a comprehensive knowledge of :-

Network Appliance (NetApp) technologies incl iSCSI, CIFS, NFS and SnapMirror / Snapmanager for SQL in a NetApp environment.
Enterprise storage technologies.
Fibre-Channel disk subsystems.
Network Attached Storage devices.
Fibre-Channel fabric administration.
Storage implementation experience, including SAN Fabric design/implementation.
Brocade switches.
RAID.
Available storage software and solutions.
The business benefits that storage solutions can provide.

Advantageous but not essential for this role :-

Active Directory and associated technologies.
Unix / Linux Systems Admin


Communication

The role demands good communication skills, the job holder must be comfortable in communicating and able to develop working relationships with:-
Head of Operations and Support
Systems Infrastructure Team Leader
Existing Operations team members
Switch Team
Developers
Hardware / Software suppliers


Direction of Work

The job holder will work as part of the operations team under the Head of Operations and Support and take direction from the Systems Infrastructure team leader and reporting to them on a daily basis, but will be expected to self manage workloads on a daily basis and through the duration of projects.

Challenges

Ensuring that all storage area networks are maintained to meet operational needs, enabling the smooth operations of systems at all times.

General

This role will be based in CPW Networks Irlam office.
Hours will be 9am – 5pm, Monday to Friday.
There will be a requirement to travel as necessary with this role.
There will be an ‘on-call’ element to this role.
There will be a requirement for flexibility based around any projects that may be under development by CPW Networks. This will however be an exception, not the norm.

About The Carphone Warehouse Networks

Renowned for our engineering excellence and network efficiency, the networks division of The Carphone Warehouse Group is based in Irlam and employs over 450 staff. We provide the telecoms infrastructure that enables millions of our residential and business customers to benefit from reduced telephone bills and flexible UK, international and mobile call plans.

We’re also the power behind the launch of revolutionary services like ‘free broadband’. Today, we have over 2.7m broadband customers signed up to TalkTalk and AOL Broadband – which makes The Carphone Warehouse the third largest broadband provider in the UK.

For more details on CPWN visit www.betherefirst.co.uk

To apply please use this link http://gs19.globalsuccessor.com/fe/tpl_carphonewarehouse01.asp?newms=jj&id=50770&

Graduate Software Developer - CPWN, Irlam

Job Description

We are recruiting a Provisioning and Products Developer to provide an extensive and in depth contribution to the development and maintenance of the in-house systems required to allow Carphone Warehouse Networks to manage their customer base, products and networks.

Requirements

The job holder will be qualified to degree level, preferably within an IT related field, though a scientific/maths/engineering graduate may be considered with appropriate work experience and enthusiasm for the role.

The job holder should possess a sound knowledge of .NET framework technologies, using C# and ASP.NET programming. Additional skills in XML, Web Services, Javascript and SQL would be beneficial.

Any exposure to client side technology such as Flash or Silverlight would also be of use.
Experience of design methodologies, plus any other evolving technologies would be advantageous.

Responsibilities

Work from designs to develop resilient, high-performance solutions that conform to the company’s existing standards.
Contribute to the production of release notes
Contribute to low level design documentation if applicable
Contribute to tests scripts for developed code
Take responsibility and ownership of project based tasks focusing on the development stage, but also providing support where necessary throughout the product life cycle.
Diagnose and help with the correction of any technical problems occurring with high profile business products and services.

Responsible for the ownership of provisioning products. The job holder will also be responsible for dealing with issues relating to enterprise deployments, such as performance enhancements, bottleneck issues and multi server architecture.

Communication

The role will require excellent communication skills as the job holder will be expected to provide support to internal customers on technical issues and to provide essential information to other areas of the business. The ability to influence across all levels and areas will also be essential as the job holder will be expected to have an impact on Carphone Warehouse Networks product development processes.

Challenges

The key challenge in this role will be the wide variety of projects that the job holder will be involved in. Effective multitasking in a fast paced environment will be essential. The ability to absorb and retain information with a meticulous eye for detail will also be required, as well as gaining a very strong understanding of the processes involved in Carphone Warehouse Networks systems.

For more information on CPWN visit www.betherefirst.co.uk

To apply please use this link: http://gs19.globalsuccessor.com/fe/tpl_carphonewarehouse01.asp?newms=jj&id=52857&

Access Specialist - CPW Networks, Irlam

Overall Purpose of Role:

* The access specialist will be CPWN’s authority on access technologies, dictating the group wide copper wireline strategy and will boast extensive experience and deep technical understanding of xDSL technologies and service provider implementations.

Role Responsibilities:
* To be aware of the test and diagnostic strategy of the Service Management Centre and the overarching long-term goal for CPW Networks
* To work closely with Network Services Group Manager to make certain that all access Technologies align with the SMC and company strategy.
* To provide the Network Services Group Manager with detailed reports on the performance and development of access technologies, both in terms of their use and suggested path for improvement.
* To instil a work ethic within their area of influence that demands the highest levels of efficiency and quality.
* To liaise with external suppliers and network partners, and gain a greater technical understanding of hardware and software used within our NGN. Provide impact reports of network anomalies and failures within our access network. The audience for these reports is to be distributed to the Senior Network Managers and Chief Operating Officer.
* To provide help and guidance to members of their team and SMC, offering support and giving members the opportunity to develop their skills by continually providing feedback and sharing technical knowledge.
* To adept and overcome challenges that may arise from within the network or teams.

Business Impact
* The access specialist is to work closely with other teams within the SMC and CPWN. You will work to maintain a healthy dialogue with key internal departments, our customers, and our suppliers. This will ensure that they are up-to-date with any changes to processes and systems in a dynamic business environment.
* Authority and decision making
* This person will be an authority on the CPWN access network and will be a source of knowledge for all technical queries. They will deliver the highest levels of performance, and be responsible for seeking continual improvement in their area of influence.

Person specification:
Background
* To have an in-depth working knowledge of DSL fundamentals.
* Experience working with wireline systems: ADSL, ADSL2, ADSL2+, and VDSL2 is essential
* To possess an excellent track record for delivering high quality work and results that exceeds business expectation.
* Strong analytical skills.

Leadership
* To be a role model for the behaviours expected from the team.
* To provide inspirational and supportive leadership.
* To continually acquire and disseminate relevant technical information to the support teams and business.
* To provide advice to individuals on work processes, unit and company strategy, personal development, health and safety, welfare, and other issues.

Setting direction
* To support the Network Services Group Manager in the creation, adoption and monitoring of bold plans and targets to develop the in line with the overarching strategy for the SMC.
* To identify the need for change by investigating problems to their root-cause and implementing an effective long term solution.
* To provide a logical and systematic approach to the co-ordination of fault diagnosis.
* To ensure that the team has the capacity to respond dynamically to change

Realising potential
* To possess the technical and interpersonal skills required to build effective relationships with our customer base, other internal departments, and external suppliers
* To create trust by delivering on promises.
* To possess the capacity to identify and liberate peoples potential.
* To provide coaching to enhance fulfilment and opportunities for learning.
* Seizing opportunities
* To have the drive to exceed the expectations of our customers and the company by developing new and innovative ways to deliver results.

Working together
* To possess the ability to build effective relationships both within and outside the SMC.
* To encourage a team work ethic in which everyone’s unique ideas and contributions are valued.
* To value diversity and relentlessly oppose prejudice.

Know How
* Having exposure to xDSL standards and experience of xDSL implementations at equipment manufacturer and UK/global service provider level.
* Using their knowledge and expertise the access specialist will influence the implementation of CPWN’s 21CN copper access network creating an access strategy focused on optimising the customer experience
* Having specific understanding of the following xDSL technologies : ADSL, ADSL2, ADSL2+, VDSL2, and G.SHDSL is essential, while being capable of applying their know-how to copper wireline testing, including measurements which influence ADSL/ADSL2+ and VDSL2 performance,
* Moreover, the candidate will have experience of wireline testing including, G.SELT, G.DELT, and traditional narrow band and wideband test solutions. The candidate will provide the test strategy for copper wireline testing, including fault localisation and copper wireline performance investigation.
* The successful candidate will have exposure to Dynamic Line Management (DLM) and Dynamic Spectrum Management (DSM), being capable of analysing “network wide” wireline statistics/metrics, helping to establish CPWN’s copper wireline strategy.

Reseller Service Manager - CPW Networks, Irlam

Key purpose of job:

* To manage the Reseller Support teams and proactively control the direction of these units.
The reseller service manager will develop the relationship we have with our resellers and focus on customer satisfaction in areas that are impacted by service delivery.
* They will proactively manage the end-to-end service experience provided to our reseller base through the development and implementation of both tactical and technical solutions.
* This person will be responsible for reporting on reseller service incidents and providing the Network Services Group Manager with detailed performance reports on the teams within their area of influence.
* They will act as a point of escalation within the Opal SMC for all reseller service related issues.

Key tasks / responsibilities:

* To understand the customer specific requirements and to agree a reseller service strategy for the SMC with the Head of the division and the Operations Manager to deliver service outputs that exceed business expectations.
* To develop and implement reseller service development plans and activities to guide their area of influence on a trajectory that aligns with the overarching reseller service strategy.
* To manage the reseller service development plans and ensure that progress against these plans is continually monitored using a bespoke set of key performance indicators. The reseller service manager will identify and control any necessary remedial action.
* To provide a detailed monthly report on the performance of the Reseller Support team to the Network Services Group Manager and Head of SMC, and to produce information on the interaction between the Opal SMC and our reseller base.
* To instil a work ethic within their area of influence that demands the highest levels of efficiency and quality by providing individuals with help and guidance i.e. use brainstorm activities to highlight areas of concern, conduct progress meetings to keep people informed on the performance of the team etc.
* To work closely with our customers using regular face-to-face meetings to build strong and productive relationships. * By providing feedback (from monitoring) to our customers and listening attentively to their concerns this person must strive to continuously improve the quality of business-to-business interactions.
* To liaise with the Operations Manager to ensure that the Reseller Support team adhere to the quality assurance procedures of the SMC and continues to provide the highest standards of service for our customers.
* To act as a point of escalation for reseller service enquires queries and faults.

Business Impact:
* This person is to represent the view of our reseller base to others within CPWN and the Carphone Warehouse Group.
* They are to ensure that reseller service processes are continually developed to meet the long-term business objectives of the Service Management Centre and needs of our customers.

Authority and decision making:
* The reseller service manager will be an authority on the needs of our reseller base and will be responsible for providing continual impetus to this area of the SMC through proactive thinking and by making informed decisions.
* This person will work alongside our resellers to ensure that flows of information to and fro are efficient and effective.

Person specification:

Background:
* To have an in-depth working knowledge of reseller business and business drivers, understanding the competitive environment that resellers operate within and the business impact that the service delivered by the Opal SMC carries.
* To have continually demonstrated a drive for results.
* Strong reseller service background and a track record in effective reseller service delivery.

Guidance:
* Understand and anticipate customer needs and aspirations, own their needs, and focus on providing mutually beneficial solutions.
* Strong and supportive leadership.
* Provide assistance to individuals on work processes, unit and company strategy, personal development, health and safety, welfare, and other issues.
* Offer advice on problems and to proactively identify and resolve common issues affecting the interactions with our reseller base.

Setting direction:
* Create, monitor and adapt bold plans and targets to develop the reseller service in line with development strategies.
* Align resources in this area of the SMC to ensure success.
* Identify the need for change by investigating problems to their root-cause and implementing and effectively monitoring change.

Realising potential:
* Excellent communicating and interpersonal skills.
* Creation of trust through clear communication.
* Ability to network with other teams.
* Capacity to liberate peoples potential.
* Coach and work to enhance fulfilment and opportunities for learning.

Seizing opportunities:
* The drive to exceed the expectations of our resellers by developing new and innovative ways to deliver a high quality service.
* Ability to think creatively and develop imaginative solutions to exploit new opportunities, increase efficiency or reduce costs.

Working together:
* Build relationships through shared understanding.
* Encourage collective thinking by working together and sharing information, ideas and resources.
* Seek and value everyone’s unique ideas and contributions.
* Relentlessly oppose prejudice

Maintenance Assistant - CPW Networks, Irlam

Purpose of Role:

Assist in the completion of both preventative and reactive maintenance for a wide range of services within an office environment.

Responsibilities:

* Efficient completion of all maintenance requests concerning the building received from internal customer through the Maintenance Tracking System
* Updating the customer and system as necessary
* Assist in office moves/office furniture as and when required
* Ensure good housekeeping/health and safety rules are being adhered to throughout the building by the completion of the daily/weekly/monthly/quarterly checklist, correcting or reporting any defects as required
* Replenish water cooler cups throughout the building as and when required
* Ensure sufficient stocks are kept and order replenishment stock as necessary
* Ensure photocopiers/printers are stocked with paper on a daily basis
* Receive and distribute goods, ensuring the end recipient signs the goods tracking paperwork
* Weekly testing of the fire alarm, recording date, break glass number and results in the fire logbook
* Ensure contractors/3rd parties comply with the company’s Health and Safety policy whilst on company property
* Chaperone contractors/3rd parties as and when required
* Act as a trained fire warden with responsibility to evacuate the building that is within your allocated search area
* Transfer post/parcels between buildings within the North West
* Carry out monthly preventative maintenance checks on remote technical switch sites, which will involve travel throughout the UK
* Provide maintenance cover at properties located within the Warrington area as and when required
* Ensure all office furniture and plant is listed on the company’s asset register, updating records when necessary
* Conduct Display Screen Equipment (DSE) Assessments
* Ensure that all work complies with the Company Quality Assurance policy and procedures
* Carry out any other duties as requested by Line Manager from time to time
* Comply with Health and Safety procedures as outlined by Opal Telecom Health and Safety Policy
* To work consistently to the highest standards possible and to take responsibility for personal development, learning and performance levels
* Adhoc duties as and when required

Requirements:

* The ideal candidate must be able to demonstrate previous maintenance experience in an office environment
* The candidate must have a “hands on” approach and have a flexible attitude to working hours as some of the work regularly involves working evenings and/or weekends
* Candidates must be self motivated, reliable, able to prioritise own workload and work on their own initiative
* The candidate must have excellent communication skills with the ability to liaise effectively at all levels and have excellent interpersonal skills
* Strong team player with the ability to work under pressure and take ownership of problems/queries through to resolution
* The candidate ideally will have a basic working knowledge of Microsoft Word and Outlook
* The position will involve travel to other company premises throughout the UK so the possession of a valid driving licence is essential

Hours:

* Basic 40 hours per week plus additional hours to meet business needs as required
* Monday to Friday, 9.30am-6.00pm

Do you have a talent for Telecoms?

Excellent Opportunities to Access a Career in Communication Services and Telecommunications

The Carphone Warehouse Networks in partnership with Irlam and Cadishead Community High School 6th Form are delighted to offer a full-time training programme for students interested in pursuing a career in customer services and telecommunications.

This courses offers students the opportunity to gain a BTEC Level 3 in IT and Customer Services (equivalent to 2 A Levels and 1 AS Level) which will be delivered as a full time qualification by Irlam and Cadishead Community High School's 6th Form. On successful completion you will be the opportunity to apply for a position within The Carphone Warehouse Networks or The Carphone Warehouse PLC.

The course combines class room learning with hands-on experience gained through workshops, visits and additional training provided by The Carphone Warehouse Networks employees. Students will improve their commercial awareness and participate in workshops that include:

o Interview skills training
o Customer service skills
o Fault handing and network monitoring

For more details and to enroll contact Irlam and Cadishead Community High School on 0161 921 2108 or visit there website http://www.icchs.org.uk

The Carphone Warehouse ‘diploma’

This courses offer students the opportunity to gain a BTEC National Award (Level 3) in IT for Practitioners (equivalent to one A Level) and a BTEC Award (Level 3) in Customer Services (equivalent to half an AS level), plus the opportunity to attend a Carphone Warehouse Networks or The Carphone Warehouse PLC assessment centre or interview once the course has been successfully completed. Potential students will study an additional complimentary AS level of their choice.

The course combines class room learning with hands-on experience gained through workshops, visits and additional training provided by The Carphone Warehouse Networks employees. Students will improve their commercial awareness and participate in workshops that include:

Interview skills training
Customer service skills
Fault handing and network monitoring

For more details and to enroll contact Irlam and Cadishead Community High School on 0161 921 2108 and ask for John Ashcroft or Sarah Clements or visit there website http://www.icchs.org.uk

More about The Carphone Warehouse Networks:

Renowned for our engineering excellence and network efficiency, the networks division of The Carphone Warehouse Group is based in Irlam and employs over 450 staff. We provide the telecoms infrastructure that enables millions of our residential and business customers to benefit from reduced telephone bills and flexible UK, international and mobile call plans.

We’re also the power behind the launch of revolutionary services like ‘free broadband’. Today, we have over 2.7m broadband customers signed up to TalkTalk and AOL Broadband – which makes The Carphone Warehouse the third largest broadband provider in the UK.

Please do not apply via the link below

PLEASE DO NOT APPLY ONLINE OR CONTACT THE RECRUITMENT TEAM. THIS OPPORTUNUITY IS BEING MANAGED BY IRLAM & CADISHEAD COMMUNITY HIGH SCHOOL.
TEL: 0161 775 5525
WEBSITE: http://www.icchs.org.uk

Procurement Professional - CPW Networks, Irlam

Procurement is responsible for all procurement and sourcing activity in relation to goods across Opal Telecom, (including Opal Retail, CPWN, Talk Talk Business). This includes the selection and ongoing management of vendors, negotiating appropriate commercial and contractual terms that meet the needs of the business and identifying and executing opportunities for cost reduction. Opal Procurement has an indirect relationship with Carphone Warehouse Group Procurement; we are aligned to provide a consolidated approach to categories of spend for leverage and improved benefit to Opal. The Opal Procurement team is responsible supporting the development of CPW group strategies by the Category Procurement Managers for the benefit of Opal. The main purpose of the role is to work closely with the key stakeholders within the business in the procurement of goods and services. You will work with internal client groups and have a hands on approach in identifying cost-saving opportunities and value-add within your area of responsibility. Development of total supplier management from selection, commercial solution design and contracts management to bring cost savings and value to Opal.

Knowledge/Skills
Essential:
Commercial:
* Understands the wider business environment and the commercial/supplier market for the Networks market
* Working knowledge of industry sector supply base with a strong understanding of their structure and decision making processes
* Sets the climate for future growth
* Ensures Supplier capability to meet all business needs
* Facilitate early supplier involvement within development programmes

Expertise:
* Understands professional procurement processes
* Continually keeps up to date with advances in the Networks category
* Development external communication networks and applies knowledge

Results:
* Focuses on defining and achieving targets in terms of cost, quality, service level and innovation
* Is driven and enthusiastic
* Able to deliver results in an complex business environment

Influencing:
* Takes on board views of stakeholders and develops strong arguments to persuade and influence
* Has credibility and impact
* Engages successfully with a wide range of internal and external business partners to develop win:win solutions
* Can lead high level and complex negotiations

Planning:
* Develops any specific supplier management process required for business unit and liaise with procurement team for best practices
* Is able to prioritise effectively
* Can engage at all levels within the company and is able to flex personal style to adapt to changes in the environment

Thinking:
* Thinks clearly and logically; uses analytical ability to provide positive solutions
* Can think innovatively and creatively to overcome obstacles in a changing environment

Leadership:
* Has vision and is able to communicate this vision to the business, the stakeholders and the supply base.
* Ensure the vision is translated into clear goals and targets
* Takes responsibility for success

Customer Focus:
* Delivers high levels of customer service by working proactively with stakeholders
* Understands the needs of the business
* Sets and maintains high standards

Technical:
* Understanding of the regulations that govern the market and ensuring that all best practices are leveraged
* Knowledge of industry forums and actively participating to ensure technical expertise is based on current thinking
* Understands voice and data technology; providing advice on industry best practice for LAN’s, WAN’s & MAN’s hardware and software

Requirements
Desirable:

* Languages (particularly French and Spanish)

Qualifications:
Essential:

* University Degree in quantitative or commercially biased discipline
* MCIPS
* Significant procurement responsibilities in a leading edge company•
* Experience in working with other key stakeholder functions, Telecoms experience preferred
* Previous leadership experience, e.g. leading projects or programmes

Responsibilities:
* Develop category strategy for Networks, and negotiate and implement contracts
* Identify industry best practise and use best practise procurement techniques
* Support the business with third party solutions and negotiate with suppliers for the most favourable terms of supply for Networks
* Influence stakeholders and management to accept the most suitable strategic option
* Identify opportunities to add value to the business and produce achievable action plans to deliver
* Provide advice to internal departments on quality and service standards
* Continually monitor by regular reviews with Opal appointed suppliers
* Analyse service failures to devise a strategy, which prevents re-occurrence and analyse product information to project budget requirements
* Provide accurate and timely management information on supplier activity and performance for business unit
* Active management of all cost saving and financial compliance
* Work within the agreed Procurement Policies and Procedures

People Management:
* No direct reports
* Strong stakeholder engagement across all business areas is critical to this role
* Engage with Procurement Team on process and systems development
* Actively promote Procurement improved benefits to business unit departments
* Excellent communication skills at all levels

Financial Management:
* No budget responsibility
* Personal savings targets as defined must be achieved

Personal Attributes:
* Exhibiting and practicing the CPW Behaviours will allow us at CPW to generate a culture of high performance that attracts external top talent.
* We place a very high level of importance on our values and exhibiting and practicing these behaviours will be a major contributory factor to help us stay ahead of the competition.

These behaviours are:
* If we don’t look after the customer, someone else will
* Nothing is gained by winning an argument but losing a customer
* Always deliver what we promise. If in doubt, under promise and over deliver
* Always treat customers as we ourselves would like to be treated
* The reputation of the whole company is in the hands of each individual

Within Procurement the key behaviours we look for are:
* Driving Performance
* Build Passion & Pride
* Delight Customers
* Protect & enhance our reputation
* Innovation

Compliance Escalation:
The Carphone Warehouse Group is a regulated business and as such any instances of non-compliant behaviour that is bought to the job holder’s attention these must be escalated through one of the following channels as appropriate:

* FSA Compliance Officer
* FSA Compliance Committee
* Senior Management
* Or using the intranet facility