How will it benefit you and your business?

• It helps you be more efficient
  Hosted Dialler can help reduce operating costs through service and delivery confirmation calls, (i.e. order confirmation, ensuring customers are available for engineer visits, mail order deliveries) credit control and debt collection.  The system will adapt to your processes and help you manage campaigns more efficiently with tools such as call log (name, date, time), agent call log, call outcomes, and next steps.
  
  
• It gives you the facts
  Prove the success of your campaigns with in-depth reporting to show campaign activity, performance and results, making it easier to plan for the future.  All the information related to the campaigns is instantly available without the need to write complex reports and queries so you can make a change immediately, should you need to.
  
  
• It gives you options
  Hosted Dialler can be used to suit your needs, by changing resource levels and routines.  To fit in around your business, the data can be fed in from different databases and multiple sources, plus, it has 3 different dialling modes:
  
  Preview dialling shows customer details on-screen before the call and gives a more ‘personalised’ contact; great for more complex calls.
  
  Progressive dialling shows on-screen information as the call is placed; ideal for straightforward up-selling and cross-selling campaigns.
  
  Predictive dialling offers the highest productivity since it processes the greatest number of calls by monitoring speed and length of calls and then intuitively dials the next call on behalf of the agent.
  
  
• It gives control
  A scripting solution is embedded in the product allowing you to run individual scripts for each campaign with supporting information pages, providing up to 3 simultaneous management information screens giving team leaders and supervisors instant access to performance information.  Full scalability means that you can vary your agent capacity to flex up or down for seasonal or campaign peaks.  You can manage up to 20 data lists per campaign, each containing up to 500,000 records, across multiple teams within your business.
  
  
• It gives flexible working options
  All you need is a phone line and PC with internet access to create a virtualised call centre, work across multi-site operations or enable home working for your team.  Our Hosted Dialler is also configured to comply with Ofcom’s guidelines for automated dialling.
  
  

Why us?

• It cuts costs
  By taking our Hosted Dialler, not only will you reduce the need for expensive hardware but it offers real flexibility in terms of contract terms as with us, you can take either a 30 day or 12 month term so, you can make your cash do more for less.
  
  
• Our reliability
  The core technology is hosted by us in the data centre; this means all the support, maintenance and upgrades are taken care of, to give your business genuine peace of mind.
  
  
• Our experience
  With over 10 years’ experience, we have the knowledge and expertise to support your business. We have invested over £200m in our next generation network and data centre to assure you that we have the capacity and security you need
  
  
• Our service
  We are dedicated business to business specialists, with over 900 professionals, all based in the UK, with a passion for serving our customers.